Return & Refund Policy

Last updated: [date]

We want you to love your WEARYXE puffer. If something isn't right, we're here to help.

Return window

You have 30 days from the date of delivery to request a return.

Conditions

• Unworn and unwashed
• In original condition, with all tags attached
• In original packaging where possible

How to start a return

Email contact@wearyxe.com with your order number and the reason for the return. We'll reply with instructions. Items sent back without first requesting a return may not be accepted.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method, normally within 2 business days of inspection. Depending on your bank, it can take a few extra business days to appear.

Exchanges

Need a different size or colour? Start a return and place a new order, or contact us and we'll help where stock allows.

Return shipping

Unless the item is faulty or incorrect, the customer covers return shipping. We recommend a tracked service.

Faulty or incorrect items

If your item arrives damaged, faulty or not as ordered, contact us within 7 days of delivery with photos and we'll make it right at no cost to you.

Order cancellation

Orders can be cancelled before dispatch. Once shipped, the standard return process applies.

This policy does not affect your rights under the Australian Consumer Law. Contact: contact@wearyxe.com